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    Michigan State University

    Customer Experience Management (M.S.)

    Last verified against the official program page on .

    East Lansing, USMSOnline20 months
    $32,010.00
    Tuition
    over 20mo
    30
    Credits

    Customer Experience Management (M.S.) at Michigan State University is a 30-credit, 20-month, online MS program based in East Lansing, US. Tuition is $32,010.

    About the program

    30-credit program consisting of 15 five-week courses covering customer-centric organizations, consumer behavior, qualitative research, experience design, analytics, and strategy. Prepares leaders for customer experience management across industries using team-based online learning with real-world case studies.

    Focus: coursework
    Part-time option

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    Standardized tests

    TOEFL
    optional
    Min Please visit the MSU Admissions English Language test page for details on accepted tests: MSU English Language Test Requirements (link to grad.msu.edu PDF); no program-specific minimum stated
    IELTS
    optional
    Min Please visit the MSU Admissions English Language test page for details on accepted tests: MSU English Language Test Requirements (link to grad.msu.edu PDF); no program-specific minimum stated

    After the program

    Post-study work rights

    None (Online program)

    $18,750.00
    Annual living cost

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    Self-reported profiles of past applicants to this program.

    Prerequisites

    Specific coursework this program expects you to have completed: calculus, linear algebra, programming, statistics, and subject-specific prerequisites where applicable.

    Recommendations

    Exact count of letters required, whether academic vs professional references are preferred, and any program-specific guidance on who to ask.

    Essays

    Number of essays required (statement of purpose, personal statement, diversity statement), prompts where the program publishes them, and whether supplemental essays are optional or mandatory.

    Contact

    Direct email and phone for the admissions office handling this program, plus a link to the program-specific inquiry page where available.

    Frequently asked questions

    How much does Customer Experience Management (M.S.) at Michigan State University cost?
    The total estimated tuition for Customer Experience Management (M.S.) at Michigan State University is $32,010 across 30 required credits.
    Is Customer Experience Management (M.S.) at Michigan State University online or in-person?
    Customer Experience Management (M.S.) at Michigan State University is offered online, so students can complete coursework remotely.
    How long does Customer Experience Management (M.S.) at Michigan State University take to complete?
    Customer Experience Management (M.S.) at Michigan State University is structured around 20 months and 30 credits.
    What work-permit options follow Customer Experience Management (M.S.) at Michigan State University?
    Post-completion work rights for Customer Experience Management (M.S.) at Michigan State University: None (Online program)